نتایج جستجو برای: quality of service
تعداد نتایج: 21235221 فیلتر نتایج به سال:
background: according to quality transformation of services during the time, the quality requirements and standards also change and recognition of these requirements and transformation process can assist in recognizing the quality dimensions of services. the aim of this research was to explain the transformation process, requirements and quality dimensions of services in hospitals. methods: t...
this research aimed at applying servqual model to examine the relationship between mobile banking services and customer satisfaction. while the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. thus, the current paper attempted to fill the gap in the literature by applying servqual model t...
e-tourism has evolved as a mainstay business for tourist service providers. it plays an integral role in the dissemination of information and influencing consumer’s preferences and satisfaction. the purpose of this study is to identify the dimensions of service quality perceptions of consumers in e-tourism in the indian context. it also aims to understand the relative impact of these service qu...
implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...
Objective: This study was aimed to assess Service Quality (SQ) of maternity care from the perception of pregnant women. Methods and materials: A cross-sectional study was conducted using a sample of 185 pregnant women at the 9th month of pregnancy were selected randomly from 40 health posts and urban health centers in Tabriz, Iran. Service Quality was calculated using: SQ = 10 – (Importance × ...
این مطالعه در سال 1386-87 در آزمایشگاه و مزرعه پژوهشی دانشگاه صنعتی اصفهان به منظور تعیین مناسب ترین تیمار بذری و ارزیابی اثر پرایمینگ بر روی سه رقم گلرنگ تحت سه رژیم آبیاری انجام گرفت. برخی از مطالعات اثرات سودمند پرایمینگ بذر را بر روی گیاهان مختلف بررسی کرده اند اما در حال حاضر اطلاعات کمی در مورد خصوصیات مربوط به جوانه زنی، مراحل نموی، عملکرد و خصوصیات کمی و کیفی بذور تیمار شده ژنوتیپ های م...
current research examines the impact of perceived justice (including distributive justice, procedural justice and interactional justice) on perceived service quality and customer behavioral intentions (including word of mouth, trust and revisit intention).statistical sample comprises 120 customers of iran insurance company in shiraz holding automobile insurance and have record of visiting the c...
a proposed model for measuring hardware and software quality of banking services in banking industry
services require high involvement of consumer in consumption process. when consumers experience a service, their evaluation of service quality will change. the propose of current study is to provide a conceptual model for measuring hardware and software quality of banking services in the context of iran’s banking industry. current study is descriptive-applicable one in which has been done by a ...
Introduction: Improving service quality is very important in health care delivery and can increase patient satisfaction. The quality of hospital services is primarily based on the assessment of patients' expectations and perceptions of service quality. This study aimed to determine patients’ expectations and perceptions about service quality of cardiac surgery wards in private hospitals. ...
as one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, public service motivation (psm) model aims to underscore the appreciation of individuals with regard to public interests. if psm pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. the ...
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