present article focuses on service failure and recovery in the online shops in iran. the article investigates interaction between service failure and online shops readiness for service recovery and resulting impact on customer reaction. the data was collected by an e-questionnaire from 615 iranian online shoppers. the findings suggest, although many online shops are severely breaching few funda...

Online content providers who use the Internet to distribute content experience an extremely competitive business environment. To survive in this environment, they have started charging a fee for the content that they provide. However, there have been very few success stories in commercializing online content. Although one of few success stories is the online game, it still has customers’ psycho...

The primary cooling system is an integral part of a nuclear reactor that maintains operational safety. It essential to investigate the effects parameter before implementing predictive maintenance techniques in monitoring system. This paper presents linear regression and R-squared correlation analysis plant TRIGA PUSPATI Reactor Malaysia. research examines system's temperature, conductivity, flo...

Article history: Received 28 October 2013 Available online 9 May 2014 Submitted by R. Popovych

Article history: Received 13 November 2012 Available online 25 September 2013 Submitted by R. Popovych

Article history: A record-breaking heavy r Accepted 8 February 2008 Available online xxxx

BACKGROUND The Internet provides new opportunities for parents of children with difficult illnesses and disabilities to find information and support. The Internet is particularly important for caregivers of children with special needs due to numerous health-related decisions they face. For at-risk populations, online support communities can become key settings and channels for health promotion ...