Purpose Rapport-building has beneficial effects in investigative and security contexts. However, there remains limited understanding of the extent agreement between different parties their judgments rapport. Methods We observed 133 mock suspect interviews, subsequently surveyed lead interviewer secondary (trainees undertaking an undergraduate Policing programme), ‘suspect’ (an actor), expert ob...

Emotional bonds don’t arise from a simple exchange of facial displays, but often emerge through the dynamic give and take of face-to-face interactions. This article explores the phenomenon of rapport, a feeling of connectedness that seems to arise from rapid and contingent positive feedback between partners and is often associated with socio-emotional processes. Rapport has been argued to lead ...

Researchers have recently investigated the efficacy of different strategies for recovering from service failure. This paper reports two studies that test the effects of a reactive recovery strategy (compensation) and a proactive strategy (establishing prior rapport between service provider and customer). These strategies, plus aspects of the service problem, were manipulated using written scena...

Résumé. Nous étudions la quantité de connaissance nécessaire sur le réseau pour résoudre efficacement une tâche sur celui-ci. L’impact de l’information disponible sur l’efficacité de la résolution des problèmes, comme la communication ou l’exploration, a déjà été étudié auparavant mais les hypothèses concernaient la disponibilité d’informations particulières sur le réseau, comme sa taille, son ...

Les renouvellements de l’historiographie ont révisé une vision du travail au xixe siècle qui était dominée par les modèles paternalisme, la discipline usinière et liberté contrat sans limite. Ils décrivent des rapports plus précaires mais aussi négociés, notamment dans le cadre chaînes sous-traitance complexes fabrique ...

This paper examines the influence of non-verbal coordination and culture on perceptions of interpersonal rapport and candidate performance in job interview settings. Mock interviews were conducted on-site at a Fortune 500 company using a 2 x 3 experimental design. Anglo and Latino midlevel managers were interviewed by a confederate who enacted one of two possible levels of nonverbal coordinatio...