OBJECTIVES We sought to clarify how large a proportion of fatal medical accidents can be considered to be caused by poor non-technical skills, and to support development of a policy to reduce number of such accidents by making recommendations about possible training requirements. DESIGN Summaries of reports of fatal medical accidents, published by the Japan Medical Safety Research Organizatio...

BACKGROUND AND OBJECTIVES This paper provides a description and evaluation of the reflecting team approach as a teaching method for family practice residents. We have used the reflecting team approach in our longitudinal behavioral health program for 6 years. Our purpose in using this approach is to 1) teach listening and interviewing skills, 2) teach systems-oriented psychosocial interventions...

The provision of health services implicitly involves an emotional load linked to the specific task / service, which, if extended for long periods time, falls on operators, placing them in a burn-out risk. Various theories and empirical studies (Mayo, 1933; Maslow, 1943; Herzberg, 1959; Vroom, 1964; Alderfer, 1969; Fontana, 1997; McClellant, 1985) reveal how "motivated" work performances generat...

Software development managers recognize that project teams need to be developed and managed. Although technical skills are necessary, non-technical (NT) skills are equally necessary for project success. There are several tools that assist in measuring the effectiveness of the technical skills that teams use to perform projects, but there are no proven tools to measure the NT skills of software ...