This paper deals with bi-level control policy and queuing analysis of a machine repair problem. The model is developed by incorporating mixed standbys (cold and warm), reneging, set up and vacation time. The repair facility consists of two heterogeneous repairmen in the system. The life and repair time of the failed units and also their set up times are assumed to be exponentially distributed. ...

This paper deals with machine repair problem with balking and reneging. There is provision of mixed standby (warm and cold) components to replace the failed machines. The lifetime and repair time are assumed to have exponential distribution. Birth-death technique is suggested to obtain the queue size distribution in explicit form. A repair facility of C permanent repairmen is facilitated to rep...

In this paper we report on a study of a two level preemptive priority queue with balking and reneging for lower priority level. The inter-arrival and the service times for both levels follow exponential distribution. We use a finite difference equation approach for solving the balance equations of the governing queuing model whose states are described by functions of one independent variable. H...

Customer retention is the key issue in the organizations facing the problem of customer impatience. Firms are employing a number o f customer retention strategies to sustain their businesses. An impatient customer (due to reneging) may be convinced to stay in service system for his service by utilizing certain convincing mechanisms. Such customers are termed as retained customers. Queuing with ...