Technology-based banking services (TBBS) are quickly expanding and provide cost reductions per transaction, given increasing labor costs. However, TBBS can be very costly if not introduced correctly. It is critical to have a clear understanding regarding how to best implement, manage, and promote TBBS for success. The purpose of this quantitative correlational descriptive research study is to d...

Advances in the Internet and telecommunications technologies have spurred many research efforts in integrated communication systems which integrate heterogeneous devices (such as desktop phone, cellular phone, PSTN phone or pager) and networks (like the Public Switch Telephone Network, cellular networks, or the pager networks) on top of the Internet and enables communications among any devices ...

One of the fundamental ideas of services and service oriented architecture is the possibility to develop new applications by composing existing services into business processes. However, only little effort has been devoted so far to the problem of maintenance and customization of already composed processes. In the context of global service delivery, where process is delivered to clients, it is ...

Virtual communities are groups of people with similar interests who meet online and together act as a learning environment, place for social support, or as bodies for influencing public opinion. In this paper, the authors identify characteristics of a virtual community that influence its members to customize eservices provided to or received by the virtual community. The authors propose a theor...