Williams (2011), " Service dominant logic and its implications for tourism management: the co-production of innovation in the hotel industry " , Tourism Abstract This paper introduces the concept of service-dominant logic as a research paradigm in marketing management. It does so in the context of tourism management " s need to engage with wider debates within the mainstream management literatu...

This research focuses on ethical issues in project management within India’s digital service industry, which we define [1] as information technology (IT), telecommunications, software development, consultancy and business process outsourcing (BPO). India is the leading digital service industry nation with 55% of the global market, including the highest market value (above US$150 billion). The d...

Purpose The purpose of this study is to empirically develop and validate a practical, consistent specific scale assess perceived service quality at the encounter quick-service restaurants (QSRs). Design/methodology/approach Development validation involved five-stage process. Data were collected from 430 customers QSR belonging an international brand located in Barcelona. Surveys applied immedia...

the beauty parlor industry is one of the fastest growing industries of bangladesh. the lifestyle of people of our country has changed rapidly over the past few years. realizing the importance of sound health and presentation, people are becoming more concerned about their health and beauty. thousands of beauty-care service providers or beauty parlors have sprung up all over the country in the l...

The Web service specifications managing authentication and authorization are still a work in progress. A large-scale application built today is in need of a solid authentication and authorization infrastructure. A role-based authentication, authorization and accounting (AAA) concept is able to provide the services needed, while it is possible to gain additional flexibility to handle the co-oper...

Since its inception, SaaS market has been one of the fastest growing segments in the software industry. This paper is the first attempt to measure the productivity of pure-SaaS firms by adopting a stochastic frontier approach. Using an annual dataset from 2002 to 2009, we conduct a two-stage analysis. In the first stage, we derive the efficiency scores of each SaaS firm. We found average techni...