The Korean government implemented a 52-h workweek policy for employees’ welfare. Consequently, companies face workforce availability reduction with the same number of employees. That is, labor-dependent suffer from shortage. To handle shortage, they increase irregular employees who are paid relatively less. However, problem ‘no-show’, due to stochastic characteristics employee’s absence, happen...

The problem of staff scheduling at a truck hub for loading and stripping of the trucks is an important and difficult problem to optimize the labor efficiency and cost. The trucks enter the hub at different hours a day, in different known time schedules and operating hours. In this paper, we propose a goal programming to maximize the labor efficiency via minimizing the allocation cost. The propo...

Compelling evidence exists that conflict and communication problems occur between nursing home staff and family members of residents. However, few interventions have been documented that simultaneously address the needs of both groups. The Partners in Caregiving program was created to train staff and family members in communication techniques and conflict resolution skills. Through a joint meet...

The efficient management of social worker personnel is important since it involves a huge portion in its operations. However, the burnout and turnover rates workers are very high, which due to dissatisfaction with irregular unequal schedules, despite continuous improvement treatment enactment work-related legislation Korea. This means that changes policy do not significantly contribute improvin...

The current paper uses real-life scenarios of staff scheduling applications to compare the effectiveness and efficiency of two fundamentally different solution approaches. One can be called centralised and is based on search in the solution space with two adapted metaheuristic, namely particle swarm optimization (PSO) and evolution strategy (ES). The second approach, a multi-agent system (MAS),...

Appointment scheduling systems are used by primary and specialty care clinics to manage access to service providers, as well as by hospitals to schedule elective surgeries. Many factors affect the performance of appointment systems including arrival and service time variability, patient and provider preferences, available information technology and the experience level of the scheduling staff. ...

PURPOSE Flexibility is an essential ingredient of person-centered care. We illustrate the potential impact of flexibility by portraying a nursing home that uses flexibility in its approach to residents and staff members. DESIGNS AND METHODS The paper describes the management strategies, principles, and environmental features used by the Adards nursing home in Australia. RESULTS Adards' flex...