The incorporation of ecological objectives in the design of information systems has gained increasing attention by IS research in recent years. Nevertheless, from the perspective of IT Service Management (ITSM), comprehensive approaches are still warranting attention. The objective of this paper is therefore to develop a process for the management of ecology in ITSM. By using the method of refe...

Problem statement: The Data Warehouse is a database dedicated to the storage of all data used in the decision analysis, it meets the customer requirements, to ensure, in time, that a data warehouse complies with the rules of construction and manages the evolutions necessary of the information system (IS). Results: According to the studies carried out, we see that a system based on a data wareho...

The inherent quality of business processes increasingly plays a significant role in the economic success of an organization. More and more business processes are supported through IT processes. In this contribution, we present a new approach which allows the continuous quality improvement of IT processes by the interconnection of IT Infrastructure Library (ITIL) reference model and process mini...

We describe a project where the IT management processes of a multi-national organization were diagnosed and a roadmap for a staged ITIL implementation was defined. First, with the help of the CIO, an OGC questionnaire was used for the selfassessment of the maturity of the existing IT services. Then, using these results as a baseline, an improvement plan was defined, assigning different prioriti...

Information Technology Governance and Service Management (ITGSM) is one of the priorities in organizations. In order to achieve it, it must be set the right policies for Information Technology (IT) Service and Processes Management (ITSM). One of the final objectives of any ITSM policy must be to guarantee an adequate quality of ITSM. In this sense, the use of action frameworks, e.g. Information...

This paper presents a multi-agents architecture which facilitates the integration of three major IT governance frameworks: COBIT5, ITIL V3 and ISO/IEC27002, to optimize the construction of a distributed system. This architecture proposes a new and easier method to develop a distributed multi agents system, where agents involved in this system can communicate in a distributed way thanks to funct...

Material Extrusion (MEX) systems with dual-material capability can unlock interesting applications where flexible and rigid materials are combined. When chemically incompatible concerned the adhesion between two might be insufficient. Therefore researchers typically rely on dovetail type interlocking geometries in order to affix bodies mechanically. However, introduces extrusion discontinuities...

SAS Environment Manager is included within the release of SAS 9.4. This exciting new product allows administrators to monitor the performance and operation of their SAS deployments. What very few people are aware of is that the data collected by SAS Environment Manager is stored in a centralized data mart that is designed to help administrators to better understand the behavior and performance ...