Technology-based banking services (TBBS) are quickly expanding and provide cost reductions per transaction, given increasing labor costs. However, TBBS can be very costly if not introduced correctly. It is critical to have a clear understanding regarding how to best implement, manage, and promote TBBS for success. The purpose of this quantitative correlational descriptive research study is to d...

In an evolving Nigerian banking industry, strategies are being adopted by the major players in order to achieve their long-term organizational goals-profitability and survival. In the light of this belief, much emphasis is being laid on the computerization of their banking operations. Within the last decade, the Nigerian banking industry has been at the forefront of computerization. This is wit...

Empirical studies show that emotions mediate the impact of perceived service quality on customer satisfaction. In this paper, we explore how the mediating effect of emotions differs between web and telephone encounters. In addition, we explore if this mediating effect differs across three service industries that rely heavily on telephone and web customer care: telecommunications, energy and ban...

Abstract—This study examines several critical dimensions of eservice quality overlooked in the existing literature and proposes a model and instrument framework for measuring customer perceived e-service quality in the banking sector. The initial design was derived from a pool of instrument dimensions and their items from the existing literature review by content analysis. Based on focused grou...

This study examines the relationship between service quality and customer satisfaction regarding Islamic banks as well as conventional banks in Pakistan. It also investigated how service quality affects customer satisfaction by assessing the magnitude of the relationship between selected variables. This study is important due to an emerging trend of Islamic banking practices in Pakistan in the ...

An understanding of corporate customer acceptance of Internet banking can assist banks to assess the real business value of Internet banking implementation. The four benefit factors are information quality, information accessibility, information sharing, and transaction benefit. The three major barriers are related to trust, legal support, and organization barriers. Information quality and tran...

The development of online banking technology revolution in recent years, and speed of this development is extremely rapid. Online banking technology also spreads widely and influences deeply not only economic activities of business, households and governments but also various areas of people’s daily life. With the liberalization and internalization of financial markets, in terms of the entrance...

There are several advantages with m-banking. Several related studies have shown that m-banking and indeed SMS-based mobile banking applications have become popular in many countries in Europe and America. The phenomenon remains not widely used in many others such as Nigeria. This study identified and investigated the factors that influence academics in Nigeria to use mbanking with focus on the ...

BACKGROUND This case study of donor human milk banking and the ethics that govern interested parties is the first time the ethics of donor milk banking has been explored. METHODS AND RESULTS Two different models of ethics and their direct impact on donor milk banking are examined: biomedical ethics and public health ethics. How these models and principles affect different aspects of donor hum...