This paper proposes a data envelopment analysis (DEA) approach to measurement and benchmarking of service quality. Dealing with measurement of overall service quality of multiple units with SERVPERF as multiple-criteria decision-making (MCDM), the proposed approach utilizes DEA, in particular, the pure output model without inputs. The five dimensions of SERVPERF are considered as outputs of the...

We provide a summary of the outcomes from the Workshop on Big Data Benchmarking (WBDB2012) held on May 8-9, 2012 in San Jose, CA. The workshop discussed a number of issues related to big data benchmarking definitions and benchmark processes. The workshop was attended by 60 invitees representing 45 different organizations covering industry and academia. Attendees were chosen based on their exper...

Benchmarking is a must to achieve higher goals and productivity. This process not only helps in achieving better results, it also sets higher achievable standards. Benchmarking has been used quite effectively in all the industries. In Manufacturing industries it is easy to have quantifiable goals that can be used to benchmark the process. The nature of manufacturing industry being such that the...

Competitive advantage is more and more determined by the ability to respond to customer requirements. Research has shown that a well-organised supply chain that can meet these requirements is crucial to firm performance (2006; Ramdas & Spekman 2000; Spekman et al. 1998). Top performance in supply chain management will result into success at the organisational level (Green Jr et al. 2008). More ...

Benchmarking is having an increasing impact on the health information management (HIM) profession. With the current focus in healthcare on competition and outcomes, the challenge for managers of MRDs (predominantly HIMs) lies in proving that what they do, and the way they do it, achieves results which benefit the organisation and, ultimately, the patient or client. The Medical Record Department...

Trusted benchmarks should provide reproducible results obtained following a transparent and well-defined process. In this paper, we show how Containers, originally developed to ease the automated deployment of Cloud application components, can be used in the context of a benchmarking methodology. The proposed methodology focuses on Workflow Management Systems (WfMSs), a critical service orchest...

Benchmarking as a method of assessing software performance is known to suffer from random fluctuations that distort the observed performance. In this paper, we focus on the fluctuations caused by compilation. We show that the design of a benchmarking experiment must reflect the existence of the fluctuations if the performance observed during the experiment is to be representative of reality. We...

Status of this Memo This memo provides information for the Internet community. It does not specify an Internet standard of any kind. Distribution of this memo is unlimited. Abstract The purpose of this document is to define terminology specific to the benchmarking of multicast IP forwarding devices. It builds upon the tenets set forth in RFC 1242, RFC 2285, and other IETF Benchmarking Methodolo...

We describe a virtualized reality model-based benchmarking of camera tracking methods for augmented reality and mixed reality. Benchmark datasets created with virtualized reality models do not include any measurement errors, and can be effectively used for a benchmark of tracking methods [5][6]. But there are many issues to be discussed for creators and users of the datasets. For the creators, ...

Benchmarking represents one of the most valuable tools available to regulators. In island economies, the number of comparable infrastructure firms will be small—unless comparable data from other islands can be assembled. Of course, regulators must agree on data definitions and on procedures for sharing information for benchmarking to be a useful input in price reviews and in the development of ...