 Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements Hamid R. Motahari-Nezhad, Sven Graupner, Sharad Singhal HP Laboratories HPL-2010-106 Ad-hoc Business Processes, Collaborations, Outsourcing Services People involved in outsourcing services work through collaboration, conversations and ad-hoc activities and often follow guidelines that are descri...

The term “offshore outsourcing” (or “offshoring” for short) is widely used these days, particularly in the context of a debate on the trade-off between efficiency gains leading to producer and consumer surplus versus labor losses. The term refers to the phenomenon of firms outsourcing their entire back-office operations to off-shore third party service providers who execute these processes for ...

This study examines corporate performance effects when banks outsource noncore business processes. Additionally, the article proposes that knowledge management process plays a significant role in determining the outcomes of outsourcing. Drawing from resource theory and knowledge management literature, the authors develop the concept of managerial outsourcing competence and then propose a concep...

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While off-shore business process outsourcing (off-shoring) is fast becoming a mega-trend, little is known about the strategic implications of such efforts. In this research we build and test a conceptual model of strategic off-shoring. The model draws from the contingency theory and dynamic capabilities streams of research and posits strategic intent and absorptive capacities as antecedents of ...

This paper is prepared to provide a review of how an automotive manufacturer, ISUZU HICOM Malaysia Co. Ltd. sustained the supply chain management after business process reengineering in 2007. One of the authors is currently undergoing industrial attachment and has spent almost 6 months researching in the production and operation management system of the company. This study was carried out as pa...

The allure of offshore outsourcing is just too enticing for companies to ignore. Organizations are drawn by short-term cost reductions and the long-term promise of greater staffing flexibility and overall business agility. But because outsourcing involves several potential pitfalls and a number of critical success factors, the decision to outsource should not be made lightly. This is the first ...

Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by geographic distance. This requires automated means for both the establishment of outsourcing relati...