Flow-oriented process modeling languages have a long tradition in the area of Business Process Management and are widely used for capturing activities with their behavioral and data dependencies. Individual events were introduced for triggering process instantiation and activities. However, real-world business cases drive the need for also covering complex event patterns as they are known in th...

The banking sector is a competitive environment, where business process re-engineering is constantly needed. Business process modelling and automation are effective tools towards this direction, improving the performance of business activities and enabling enterprise-wide monitoring and coordination. In this paper, we present a case study of modelling and automating business processes in the Lo...

In this article are described security-related aspects implemented on the first stages of a project which has as the main target retaining the experience acquired by the experts in a business area of an enterprise, to later on train junior employees and help in decision making processes. To create this knowledge base, the designed system, based on business rules and information provided by the ...

Designing a business process, which is executed by a Workflow Management System, recalls the activity of writing software source code, which is executed by a computer. Different business processes may have different qualities, e.g., size, structural complexity, some of which can be measured based on the formal descriptions of the business processes. This paper defines measures for quantifying b...

Organizational agility is a key challenge in today's business world. The Knowledge-Intensive Service Support approach tackles agility by combining process modeling and business rules. In the paper at hand, we present five approaches of process mining that could further increase the agility of processes by improving an existing process model.

A business process is above all else a social interaction among multiple participants. Business process modeling languages support the description of business processes in operational terms as collections of interleaved activities conducted by human and software agents. However, such descriptions do not capture adequately the richness of social interaction among participants. To address this de...

Workflow monitoring is a routine function of a workflow management system for tracking the progress of running workflow instances. To keep participating organisations as autonomous entities in an inter-organisational business collaboration environment, however, it brings challenges in generating workflow tracking structures and manipulating instance correspondences between different participati...

Business processes that involve non-trivial decision making can have a highly unpredictable behaviour and are prone to failure. Such processes can be achieved by executing a plan. Plans that achieve business processes should be adaptive. Such plans should be adaptive in that they should be able to discover new ways of doing things, and should be able to select the “best” way of doing something ...

In the commercial world, the value of ubiquitous computing applications is proportional to the range of business services that can be accessed in device-consumptive ways. Services originate in legacy applications of organizations, and are developed and operated typically in heterogeneous environments. Service-oriented architecture (SOA), supported by a complex stack of Web services standards, a...

Business processes play a central role in the reorganization of a company and the (re)design of the respective information system(s). Typically the processes are described with the help of a semiformal, graphical language such as the Event-driven Process Chains (EPCs) by Scheer. This approach provides a suitable medium for the communication between the participants: the domain experts and the I...