Recent e-Government literature has highlighted Government 2.0 (Gov 2.0) as a vehicle for greater citizen engagement. Despite previous high expectations, citizens’ involvement in Gov 2.0 has been relatively low. Theoretical lens from service science and value co-creation are adapted from the literature and integrated with findings from prior e-Government research to develop a conceptual framewor...

The urgent needs of healthcare assistant for elderly senior citizens increase rapidly. This paper presents an e-service design on stroke-precaution for senior citizens, followed by its implementation and evaluation. The healthcare support e-service design focuses on the aging problems including the degeneracy of memory and vision as well as the recession of attention. These physiological proble...

One paradox of voting states that, in a general election, in which many citizens vote, the probability that a single voter can affect the outcome is so small that in general citizens have no rational reason for voting. However, if all citizens accept this reasoning, then none will vote, and so each vote has a large probability of affecting the outcome. Hence all should vote after all. The adopt...

This paper focuses deficient understanding of citizens’ needs regarding public e-services. In Sweden e-government efforts are motivated by dual goals of citizen benefit and agencies’ internal efficiency. Rhetorical, this is a persuasive ambition, but in practice it seems to be easier to focus agency efficiency and redesign of business processes and information systems than to find out what citi...

Many municipal governments adopted 311 decades ago and have advocated access equality in citizens’ use of 311. However, the role of citizens in the development and usage of 311 remains limited. Channel choices have been discussed in various types of governmental information and communication technologies (ICTs), especially when the innovative technology has just been adopted. Much has supported...

In the last decade many governments have created e-services in order to deliver instant and advanced services to their citizens. One of the major transactions between the state and the citizens is tax filling and payment. This paper highlights critical factors that make a tax web site successful. Its purpose is the creation of an integrated evaluation framework for tax web sites. This framework...