abstract service quality has been an area of interest of both researchers and practitioners in recent years. in light of such interest, two distinctive schools have contributed to service quality and customer satisfaction. the first school focuses on the role of organizations and their staff as the origin of service quality improvement while the second one incorporates customer’s participation ...

in the current engineering practices, buildings are commonly designed for an effective lifetime of 50 years. this lifetime can increase the cost of buildings with short lifetimes and can reduce the safety level of buildings with large lifetimes. in this paper, a “service-life factor” has been defined. applying this factor into the nominal values of live, earthquake, wind, and snow loads, the ef...

In this paper by using the notiαon of anti fuzzy points and its besideness to andnon-quasi-coincidence with a fuzzy set the concepts of an anti fuzzy subalgebrasin BM-algebras are generalized and their inter-relations and related propertiesare investigated.

Since implantable artificial cardiac pacemakers were first produced in Sweden and the United States in 1958, there has been continual improvement in manufacturing techniques, and reliability ofmodem apparatus has increased to the extent that pacing is generally accepted as the treatment of choice for a high proportion of patients with complete heart block. Nevertheless the use of pacemakers is ...

Today's primary care provider faces the challenge of caring for individual patients as well as caring for populations of patients. This article offers a model--the panel management process--for understanding and managing these activities and relationships. The model integrates some of the lessons learned during the past decade as we have worked to gain an understanding of the continual improvem...

This vignette describes how to use BBSeq to evaluate differential expression using count data and to measure the effect of design variables or covariates. BBSeq has been tuned to correspond to the tpical data structure of RNA-Seq count data, which typically is based on millions of reads and thousands of genes/transcripts. BBSeq is currently in beta evaluation form, and subject to continual impr...

Since 1976, the Software Engineering Laboratory (SEL) has been dedicated to understanding and improving the way in which one NASA organization, the Flight Dynamics Division (FDD) at Goddard Space Flight Center, develops, maintains, and manages complex flight dynamics systems. It has done this by developing and refining a continual process improvement approach that allows an organization such as...