price fairness and price satisfaction is one the most important fields in pricing and also in customer satisfaction. in this research, first the dimensions of price fairness, price satisfaction, customer satisfaction, and customer loyalty are extracted from marketing literature, then five hypotheses are developed. in proposed model, price fairness has direct impact on price satisfaction, custom...

oftware has become critical to commercially vital technologies that account for 12 million jobs and one trillion dollars of sales in the US alone.’ And it continues to become central to more products. making many new ones possible and reducing cost or increasing functionality in existing ones. In addition. software products contribute indirectly to the delivery of many other important products ...

In this paper we consider the model studied in [17] – a large-scale service system with multiple customer classes and multiple server pools; interarrival and service times are exponentially distributed, and mean service times depend both on the customer class and server pool. It is assumed that the allowed activities (routing choices) form a tree (in the graph with vertices being both customer ...

W develop a model for the competitive interactions in service industries where firms cater to multiple customer classes or market segments with the help of shared service facilities or processes so as to exploit pooling benefits. Different customer classes typically have distinct sensitivities to the price of service as well as the delays encountered. In such settings firms need to determine (i...

We consider large-scale service systems with multiple customer classes and multiple server pools; interarrival and service times are exponentially distributed, and mean service times depend both on the customer class and server pool. It is assumed that the allowed activities (routing choices) form a tree (in the graph with vertices being both customer classes and server pools). We study the beh...

the aim of present study was to investigate the relation between the perception of population on healthy diet and lifestyle related behaviors.as part of national study on iranian health perception, a cross-sectional study was carried out in iran, 2010. a multistage sampling approach was applied to include a representative sample of population aged between 18 and 65 in the study. to collect data...

In an omni-channel environment of banks, the information transmission between banks and customers is basis for decision-making on both sides. This dissertation analyzes characteristics signals sent at different stages proposes a game model bank–customer in environment. The explores types influence six parties’ action decisions. Building this model, genetic algorithm signaling developed. improve...

When choosing between alternatives of uncertain quality, one can learn from other decision-makers either through communicating with them about the reasons underlying their choices, or through simply observing their choices. The former way of learning has been extensively studied in the word-of-mouth (WOM) literature, while the latter way, labelled silent word-of-mouth (SWOM), has received less ...

I the extensive literature on learning curves, scholars have ignored outcome measures of organizational performance evaluated by customers. We explore whether customer dissatisfaction follows a learning-curve pattern. Do organizations learn to reduce customer dissatisfaction? Customer dissatisfaction occurs when customers’ ex ante expectations about a product or service exceed ex post perceptio...

Retirement policies often seek to set pensions at levels that enable single and married pensioners to have the same standard of living. The existing literature on consumer equivalence scales provides little assistance to this policy objective as the estimated scales are not very precise and rely on strong and opaque assumptions. This paper proposes an alternative strategy which involves the use...