The profit of a retail product not only comes from its own sales, but also comes from its influence on the sales of other products. How to promote the right products to the right customers becomes one of the key issues in marketing. In this paper, we propose a new formulation of promotion value by considering cross-selling effects within selected products and customers, which were largely ignor...

This paper introduces a computational model and actionselection mechanism that allow for a robot to support healthier interactions between Parkinson’s patients and their caregivers. Patients’ caregivers will sometimes stigmatize the patients because of a condition known as an expressive mask. Our computational model identifies problematic states in the patient-caregiver relationship. After the ...

The traditional risk management model can't process historical data efficiently, this paper proposed a high-risk customer management model based on rough set theory to solve this problem. In this paper we briefly analyze the characteristics and application of rough set, and then give a method to reduce the irrelevant indicators before generating rules. This method is based on the advantages of ...

Customer satisfaction depends on many variables, such as quality, price, availability, customer service, and so on, and increases with the degree to which the delivered product meets the customer’s preferences. Frequently, vendors have to help customers select a product from among those available to satisfy their needs and wants. Most of the time, the information provided by the customers is no...

The complexity of product assortments offered by online selling platforms makes the selection of appropriate items a challenging task. Customers can differ significantly in their expertise and level of knowledge regarding such product assortments. Consequently, intelligent recommender systems are required which provide personalized dialogues supporting the customer in the product selection proc...

The complexity of product assortments offered by online selling platforms makes the selection of appropriate items a challenging task. Customers can differ significantly in their expertise and level of knowledge regarding such product assortments. Consequently, intelligent recommender systems are required which provide personalized dialogues supporting the customer in the product selection proc...

This chapter deals with the problem of quality provisioning in business service-oriented environments, examining the resource selection process as an initial matching of the provided to the demanded QoS. It investigates how the application and resource characteristics affect the provided level of QoS, a relationship that intuitively exists but has not yet being mapped. To do so, it focuses on i...

1.1 Agile Development The Agile Manifesto explicitly states that priority should be given to ‘‘individuals and interaction over processes and tools, customer collaboration over contract negotiation, working software over comprehensive documentation, and responding to changes over following a plan’’ [1]. Thus these agile principles promotes the flexibility by allowing changes to project requirem...