regarding the highly intensive competition in the market, nowadays using customer-oriented strategies is necessary for retention and attraction of the costumers. nevertheless, using those kinds of strategies depends on understanding customer behavior patterns and classification of customers in accordance with those patterns. the current study aims to determine the strategies for dealing with ne...

The Cloud computing Software-as-a-Service (SaaS) model has changed the sales model for software providers. The SaaS model transforms the traditional license based model to a subscription model, which allows customers to access applications over the Internet without software and hardware upfront costs and provides reduced maintenance costs. However, the key for sales is still customer satisfacti...

Technological advancements in mobile communications enable new ways of doing business [Feld00, 26; StGi03], often referred to as “mobile business” or “mobile commerce”. While Turowski/Pousttchi do not distinguish between the two but rather use the term “mobile commerce” [TuPo03, 3], Lehner and Zobel define “mobile business” as the application of mobile technologies to improve or extend business...

due to the importance of “service quality and customerssatisfaction” subject, this study seeks to investigate and prioritize thefactors which are effective on service quality and customers satisfactionusing grey relational analysis (gra) method. in the case of statisticalpopulations with large sizes, none of the other methods can competewith gra from the viewpoint of calculation accuracy. the s...

Noise complaints in restaurants have been accelerating and unpleasant sounds erode customer satisfaction. Restaurant ambient noise, such as background physical influence satisfaction effectively controlling the sound environment is challenging, particularly situational generated by customers. Situational address how customers are influenced other dining same restaurant highlight a type of that ...

Beef is a perishable product and requires special handling. Demand for beef also fluctuates quite high heavily influenced by various religious events traditions in Indonesia. Under these conditions, reasons, products are returned from customers to distributors. An increase the number of leads costs risk damage. The research created an optimization model distribution recall with minimal risks. a...

Climate change is a significant threat, and insurance can provide impulse to systemic responses. While several normative frameworks for sustainable business models have been developed, it still unclear what customers expect how companies should actually act in their specific environments. We investigated customer expectations the context of Swiss retail found that less than fifth consider susta...