– Internet Banking System refers to systems that enable bank customers to access accounts and general information on bank products and services through a personal computer or other intelligent device. Internet banking products and services can include detailed account information for corporate customers as well as account summery and transfer money. Ultimately, the products and services obtaine...

Corresponding Author: Mohannad Moufeed Ayyash Department of Management Information Systems, Al-Baha Private College of Science, AlBaha, Kingdom of Saudi Arabia Email: [email protected] Abstract: Poor information quality can have a significant negative effect on the success of an organization. This study investigated the relationship between information quality’s dimensions, namely accur...

This study seeks to identify the relationship between CRM performance and e-banking adoption. CRM performance is the process of value creation which results into the customer behavior intention (retain, repurchase, positive word of mouth), customer satisfaction and loyalty towards the product/brand. Despite of the popular practice of CRM in various industries, and particularly in banking, there...

Combating with immense competition now a day‟s banks are focusing upon customer satisfaction rather than merely rendering their services in the Indian banking industry. Due to the tough competition in banking sector, paradigm changes are seen in this sector. Various innovations are witnessed in this field, because banking sector is adopting innovative ways to improve their services & to win the...

E-banking is seen as the newest delivery channel for banking services in many developed countries and is believed to have a significant impact on the bank market. E-banking is providing numerous opportunities for banks and non-bank financial institutions to add a low cost distribution channel to their existent distribution channels. Little research on factors influencing the adoption of e-banki...

The liberalisation of the telecommunication industry in Africa, and the further development of the region’s physical infrastructure was accompanied by the further development of Africa’s information, communication and technology infrastructure. Competition within the industry stimulated heavy economic investment in other sectors of the economy. The outcome of liberalisation also included the es...

Currently the finance industry is impacted by tremendous changes in its business processes. E-banking related developments such as online banking or brokerage services have reduced the importance of physical branches and changed the demands by customers on products and services. This paper analyses the differences in the finance sector in four countries based on empirical data collected via a s...

This paper gives an overview of e-government development in Estonia. The analysis incorporates both public sector initiatives and private sector developments which have contributed to the evolution of e-government. Private sector agents are seen as endogenous, not exogenous, in explaining e-government performance. Ultimately, the development of Internet banking by the private sector was fundame...

The usage of web applications can be measured with the use of metrics. In a LMS, a typical web application, there are no appropriate metrics which would facilitate their qualitative and quantitative measurement. The purpose of this paper is to propose the use of existing techniques with a different way, in order to analyze the log file of a typical LMS and deduce useful conclusions. Three metri...

Different electronic services offered in e-banking, e-commerce, e-government, e-manufacturing, e-learning, etc. are becoming to be a part of everyday life for people everywhere. A communication portal has become universal solution in all cases from common communication between persons or information and data interchange up to e-business. For the creation of quality portal for information interc...