The concepts of e-government and e-governance are used interchangeably in most research and there is no single definition of these terms. The objective of this licentiate thesis is to provide a deeper understanding of these concepts through empirical studies in a Swedish context. Further, it aims to analyse whether – and if so in what way – the implementation of local contact centres (CC) affec...

Currently in Greece, the Operational Programme for the Information Society (OPIS) is promoting ICT in the public sector. However, a content study of Greek government websites reveals that at local level e-government has generally not progressed beyond the information presentation stage. The findings of an online survey of government employees and interviews with key government officials suggest...

Recent studies of e-government activity have highlighted adoption and diffusion issues as important subjects for rating e-government success. However in developing countries inadequate resources and limited citizens’ capabilities regarding new e-government have resulted in low diffusion and adoption of e-government services. This paper examines the role of intermediaries, which can be played by...

This paper discusses E-government, in particular the challenges that face its development and widespread adoption in Saudi Arabia. E-government can be defined based on an existing set of requirements. E-government has been implemented for a considerable time in developed countries. However, E-government services still face many challenges in their implementation and general adoption in Saudi Ar...

Adoption has a key role in a successful implementation of E-government initiatives in the context of developing nations. Until the current times, little research has been done to explore determinant factors of the adoption of E-government services among developing countries citizens. It is pertinent to determine the factors influencing the e-government services adoption and the government shoul...

The term electronic government (e-government) mainly refers to the information and communications technology (ICT) usage to modify structures and procedures of government agencies. Acknowledging the necessity of utilizing the new electronic, information, and communication technologies, the movement toward implementation of e-government in Iran has recently received the attention of authorities ...

The purpose of this research is to explore contents of Indonesian e-Government in order to obtain expected value effectively by considering obstacles in implementing e-Government. A key element in this is the notion of service value based on simple e-Government stage model that emerge in successful egovernment implementations at city/municipality best practices in Indonesia. The objective is ac...

Recently, a new trend has been emerging in understanding the differences in the implementation of ICT (Information Communication Technology) in the context of e-government between the developing and developed world. The two are broadly distinct in their characteristics of implementation due to differences in the diffusion and speed of technology patterns combined with efforts to bridge the digi...

There have been sustained calls on the need for countries in the Caribbean to improve public service delivery as well as the methods by which governments interface with citizens. These modernisations are increasingly being framed in terms of the role of emerging technologies and more specifically, egovernment and c-government to transform the operations and effectiveness of governments. As smal...