employee's happiness is related to engagement, growth of task security, job and family consent that can be resulted from characteristic and environmental factors. the purpose of this research was to study the relationship between personality characteristics with happiness and job satisfaction among employees of vali-e-asr university of rafsanjan. therefore 150 employees were selected rando...

Purpose – The purpose of this paper is to validate empirically the impact of seven literature-based constructs on customer satisfaction using a sample from the Greek online shopping context. Design/methodology/approach – The authors test a set of hypotheses about the influence that the constructs have on overall satisfaction. Also tested are a set of hypotheses about the satisfaction influence ...

As an alternative form, home care is associated with benefits concerning the quality of the care they receive. Patients’ satisfaction constitutes a significant factor for the qualitative evaluation of healthcare services. The estimation of the level of satisfaction of cancer patients with home care services. Material and methods: The Home Care Client Satisfaction Instrument-Revised was used whi...

This study examines the effect of e-shopping experience towards e-loyalty mediated by e-trust and e-satisfaction on e-commerce fashion in Surabaya city. research is explanatory with a quantitative approach which collects data distributing questionnaires to 150 respondents. The were analyzed using structural equation modeling partial least squares (SEM-PLS). results this indicate that has signif...

I n t e r v e n t i o n After stratification by history of self-harm, patients were allocated to four 50-minute sessions of PIT (n = 58) or to usual care (n = 61). PIT consisted of identifying and helping to resolve interpersonal difficulties that caused or exacerbated psychological distress. The therapy was described in a standardized manual. M a i n o u t c o m e m e a s u r e s Suicidal idea...

The rationale behind conducting this study is to evaluate the impact of E-CRM (used by customer relationship officer and web portal) on customer satisfaction that further helps in building customer loyalty. Moreover anxiety is taken as a moderating variable that moderates the relationship between E-CRM and customer satisfaction. For this 300 questionnaires were distributed out of which 250 usab...

the first and most important principle of marketing is focusing on the customer needs and wants, because regardless of that, companies will not be able to survive in today's competitive environment. these days, companies know that providing products and services according to customer needs and demands, is an important competitive advantage to gain more sales and benefit, so identifying cus...

Research has shown that although e-collaboration technologies can improve productivity, users will abandon these technologies if they feel dissatisfied after using them. Successful implementation of e-collaboration technologies can be especially challenging with cross-cultural teams, which often bring different values and expectations to their collaboration experiences. We seek to further under...

This study examines the role of outcome expectations and satisfaction in influencing citizens’ intention to continue using electronic government services. In order to investigate the key factors that affect an individual’s use of Information and Communication Technology within the context of electronic government, a framework combining Social Cognitive Theory and Expectation-Confirmation Theory...