As technological innovations have progressed, the ability of social enterprises to find creative solutions to social problems in the global economy has increased. Social electronic enterprises (e-enterprises) contribute to the well-being of society by utilizing information and communications technology that has a financial component in addition to social and environmental objectives. Social e-e...

This paper contributes to the discussion on contingencies of process innovations by focusing on and introducing organizational-level constructs of climate for initiative and psychological safety. We argue that process innovations, defined as deliberate and new organizational attempts to change production and service processes, need to be accompanied by climates that complement the adoption and ...

The digital divide is usually conceptualized through “goods-dominant logic,” where bridging the divide entails providing digital goods to disadvantaged segments of the population. This is expected to enhance their digital capabilities and thus to have a positive influence on the digital outcomes (or services) experienced. In contrast, this study is anchored in an alternative “service-dominant l...

Harnessing digital innovations for healthcare delivery has raised high expectations as well as major concerns. Several countries across the globe have made progress in achieving three common goals of lower costs, higher quality, and increased patient access to healthcare services through investments in digital infrastructures. New technologies are leveraged to achieve widespread 24x7 disease ma...

a r t i c l e i n f o The present paper aims to determine the level of implementation of innovations in Spanish local government as well as to identify which types of innovations are most common. The paper also considers the link between innovative behavior and organizational size. However, since innovations cannot occur as isolated phenomena but rather as a part of corporate strategy, the stud...

E-tourism has evolved as a mainstay business for tourist service providers. It plays an integral role in the dissemination of information and influencing consumer’s preferences and satisfaction. The purpose of this study is to identify the dimensions of service quality perceptions of consumers in e-tourism in the Indian context. It also aims to understand the relative impact of these service qu...

BACKGROUND Technological innovations have the potential to strengthen human resources for health and improve access and quality of care in challenging 'post-conflict' contexts. However, analyses on the adoption of technology for health (that is, 'e-health') and whether and how e-health can strengthen a health workforce in these settings have been limited so far. This study explores the personal...

This paper develops a comparative framework for analysing mobile service innovations in Japan and Europe between 2000 and 2006. Concepts of Information System (IS) service innovation are defined and the dynamic capabilities model together with three perspectives on context is used to discuss the fundament for the firm’s business models. We also discuss how this study lens could generate contras...

This article investigates how social software such as blogs can be used to collect ideas generated by the users in the service innovation process. After a theoretical discussion of user involvement and more specifically user involvement using social software and interactive web-tools, the article reports the results from a field experiment at a university library. In the experiment, a blog was ...

Researchers have found that a one-sided focus on technology dominates many e-government projects; ICT has been used mainly as a tool to enhance the efficiency and service delivery of the government. In fact, e-government should achieve public innovation goals, such as redesigning information relationships among stakeholders, enhancing citizen participation in the policymaking process, and reinf...