The quality management in the Municipal Sports Services is embedded in the servuction provided to the citizens, which are their internal customers who determine the quality improvement ensuring competitiveness with excellence criteria. The Model of the European Foundation for Quality Management enables the evaluation of organization progress towards achieving quality goals, from a structured, m...

This paper discusses the implementation of quality management systems and business excellence models in the textile companies of Pakistan. The literature indicates that Pakistani companies are falling far behind in comparison to their international competitors in the dimensions of competitiveness like timely delivery, consistency, reliability, innovation and quality. However, higher level of ad...

Better understanding of safety culture and causal relationships between its key elements is a must for construction organizations to strategically allocate their safety resources. This paper reports the use of structural equation modelling (SEM) technique to test causal relationships between key elements of construction safety culture. These elements (five enablers and goals) were identified th...

Quality Management is an essential part of successful organisations. But the effect of it is mostly not directly visible. The effects are more indirect, and have a time lag till results appear. In today’s challenging times, all activities of an organisation have to proof their ability to add value. While Value Based Management is more focussed on financial value, other concepts and models like ...

This paper discusses the different quality concepts and strategies implemented, since 1996, by a governmental specialized library – the Information Unit of the General Secretariat of the Portuguese Ministry of Education, and suggests specific characteristics of how learning of client –centred methodologies is related to Knowledge Management and Competences Management. The Information Unit’s qua...

Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. Total Quality Management (TQM) is an overall business strategy. It means that all activities of the company will be focused on satisfying all stake...