Purpose The objective of this study is to examine the drivers retail apps satisfaction and continuance intention. An integrative theoretical framework was developed based on IS success model, E-S-QUAL expectancy disconfirmation model explain users’ Design/methodology/approach A total 359 useable data were collected from targeted Malaysian respondents who had experience in using services. Data a...

electronic banking has many benefits for government, banks’ stakeholders and customers. many banks in many countries such as iran increasingly develop their infrastructures to provide e-banking services. also, there are many researches that have been conducted to explain how we can encourage people to use e-banking services. in this paper, we explore the effects of various factors on both custo...

This study investigates perceptions of swearing from an expectancy violations perspective. Degree of expectancy violation is hypothesized to depend on several communicator, relationship, contextual, and message characteristics. Results support that expectancy violations are related to the formality of the situation in which swearing occurs and the specific swearing phrase. No support is found f...

User beliefs and attitudes are key perceptions driving information technology usage. These per ceptions, however, may change with time as users gain first-hand experience with IT usage, which, in turn, may change their subsequent IT usage behavior. This paper elaborates how users' be 1Ritu Agarwal was the accepting senior editor for this paper. liefs and attitudes change during the course of th...

In an attempt to resolve controversy regarding the causal contributions of mesolimbic dopamine (DA) systems to reward, we evaluate the three main competing explanatory categories: "liking,""learning," and "wanting" [1]. That is, DA may mediate (a) the hedonic impact of reward (liking), (b) learned predictions about rewarding effects (learning), or (c) the pursuit of rewards by attributing incen...