Background and Objectives: The increasing pressure on health systems to improve quality of health care, require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. Customer Quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare p...

Hospital provide a number of health services and proper health facilities for society, one of the healthcare is inpatient. Because of the daily high demand of inpatients healthcare in a day, some hospitals seems too overwhelmed to control the information flow. Mainly, hospital already used Hospital Information System (HIS) for helping managing information flow. But some of it does not really ca...

a recent international journal of health policy and management (ijhpm) article by fadi el-jardali and colleagues makes an important contribution to the literature on health system strengthening by reporting on a survey of healthcare stakeholders in low- and middle-income countries (lmics) about systems thinking (st). the study’s main contributions are its confirmation that healthcare stakeholde...