Higher education institutions are confronted with a range of challenges including expanding their systems, catering to the needs new and diverse stakeholders, keeping up evolving knowledge, identifying alternative financial resources replace public funding. The primary objective this article is provide guidance researchers who quality management research by helping them create theoretical frame...

The higher education sector has evolved over the past decade due to ever-changing needs of students who are its primary customers. As a result, most have deal with unmet expectations which subsequently lead service failure. Even though failure cannot be eliminated, institutions expected provide an effective complaints management system resolve student problems and incidents. This study analyzed...

The article studies the main stages of development national legislation regulating management a higher education establishment. It conducts analysis works modern scientists having dealt with issues activities establishment in various aspects, information defining and systematizing, problems legal regulation certain aspects its statutory regulatory support by international foreign legislation, t...