The main objective of this study is to present a framework developed for assisting Railways to monitor and control the quality of services provided to passengers. The study evaluated the passenger Rail Service quality of Indian Railways by developing SQM (Service Quality Management) model on the basis of SERVQUAL and Rail Transport quality. Three new dimensions (Service Product, Social Responsi...

This teaching case discusses the challenges faced by the Indian Railways in contemplating the implementation of a new technology for tracking individual freight railcars (wagons). After exploring multiple ‘technological options’, the Indian Railways decided to undertake a pilot project based on time-tested Automatic Equipment Identification system using Radio Frequency Identification (RFID) tec...

environmental pollution of soil, plants and deposits around highways endanger urban environment through heavy metals as the by-products of vehicles and urban industries along with other pollutants. in this research, three main highways of tehran city; namely shahid chamran, shahid hemmat and yadegar emam which had the highest rate of vehicle transportation were selected and required sampling wa...

W ith the advent of the automobile as a mode of transportation late in the nineteenth century, a new phenomenon, the motor vehicle acci­ dent, appeared on the American scene. While the motor vehicle was in its early stages of development, the problem was not serious. How­ ever, as the volume of cars on the highways increased, the number of accidents increased also; the problem began to assume g...

Wheel wear has been a concern in the railway for several decades. Studying the form change of the wheel/rail contacts in particular railways consisting of sharp curves helps to identify the risk of severe or catastrophic wear to minimize maintenance costs in order to be competitive in the transportation business. In this paper, the wheel/rail contact was studied on the particular railways. The ...

1.1 Highlights Railways did not set out clear milestones or targets for the switch over from BSNL channels to their own OFC network. Even where the zonal railways had chalked out action plans, these were not adhered to and the progress of switch over was very slow. Railways continued to largely rely on hired BSNL channels with recurring expenditure towards hiring of the channels even though the...