Recently, we can refer to user reviews in the shopping or hotel reservation sites. However, with the exponential growth of information of the Internet, it is becoming increasingly difficult for a user to read and understand all the materials from a large-scale reviews. In this paper, we propose a method for classifying hotel reviews written in Japanese into criteria, e.g., location and faciliti...

The aims of the research are to analyze calculation Time-Driven Activity-Based Costing (TDABC) with hotel management method calculate cost room services at Grand Nanggroe Hotel Banda Aceh, and causes differences help determine which is more efficient. type this a quantitative descriptive. strategy action research. time horizon cross-sectional. result showed that by TDABC higher for three rooms ...

BACKGROUND The vacuum assisted closure (VAC) therapy has revolutionized the modern wound care. We developed a new concept of ‘VAC at home’ in order to decrease the hospital cost. METHODS The study was conducted in a private hospital from January 2009 to December 2010. Only those patients were included among whom the wounds were not complicated by concomitant injury and the patients were othe...

The recent growth of internet applications on hospitality and tourism provokes on-line consumer comments and reviews. Many researchers and practitioners have named this enormous potential as “e-WOM (electronic word of mouth)”. Travel comments are important experiential information for the potential travellers. Many researches have been conducted to analyse the effects of e-WOM on hotel consumer...

a r t i c l e i n f o The hotel industry has been hit hard by the economic recession. Given the economic challenges facing businesses have not been seen since the Great Depression, hotel executives are making unstructured or first-time decisions, responding to the current business climate. Using McCracken's (1988) long interview method, four Pacific Asia hotel executives provide insights of how...

background: activity based costing (abc) is one of the new methods began appearing as a costing methodol­ogy in the 1990's. it calculates cost price by determining the usage of resources. in this study, abc method was used for calculating cost price of remedial services in hospitals. methods: to apply abc method, shahid faghihi hospital was selected. first, hospital units were divided into thre...

One of the largest operators of hotel properties, with over 7,200 hotel properties in every category _ from upscale to economy _ was faced with a challenge when it came to its reservation system. As mergers and acquisitions emerged as a popular solution to the decline of occupancy and revenue across the industry, the hotel operator, known for its exceptional customer service and value, sought a...

Intellectual capital (IC) is organizational intangible asset which is frequently associated with performance. IC is commonly categorized into three core components: human capital, structural capital and relational capital. This study takes a step further in the evolution of the IC model for the hotel industry and divides relationship capital into two categories: End customer- relationship capit...