Airlines and their services are very often part of the supply chain in tourism. Therefore, the quality of on-board service contributes to the passengers’ overall satisfaction with the entire journey. Given that the cost of personnel is the second highest component of direct operational costs next to fuel, airlines are more inclined to reduce the level of their workforces rather than to invest i...

This paper presents a comparative analysis of Supply Chain Management (SCM) practices of twenty-five select firms in India. Our exploratory study covers a wide spectrum of firms. These comprise retail chains, logistic service providers, Fast Moving Consumer Goods (FMCG) companies, a hotel, a power generation unit, electrical and electronic goods manufacturers, automobile companies and their anc...

Investigates the environmental scanning activities of hotel chains operating in Portugal. Attitudes towards environmental scanning by companies where strategy was formalised through a formal written strategic plan (Intenders) and those companies where strategy was informally developed through a ‘vision’ or ‘informal plan’ (Realizers) were analysed and compared. Face-to-face interviews were cond...

Occupational health and safety risk factors can have direct or indirect effects on levels of organizational commitment, job satisfaction, and the job productivity of workers in service companies as well as other types of industries. In this paper, the effects of physical, biological, chemical and socio-psychological risk factors, related to occupational safety and health, encountered in hotel e...

This study investigates how ownership forms affect managerial incentives and pricing in different competitive contexts. We explore how the difference in ownership form between franchised and company-owned units influences the incentives of the managers who take the day-to-day decisions that constitute interfirm rivalry. We argue that chains with company-owned units may restrict decision-making ...

This study presents a model for evaluating the carbon and energy management performance of suppliers by using multiple-criteria decision-making (MCDM). By conducting a literature review and gathering expert opinions, 10 criteria on carbon and energy performance were identified to evaluate low carbon suppliers using the Fuzzy Delphi Method (FDM). Subsequently, the decision-making trial and evalu...

Information of hotel cleaners’ musculoskeletal pain can be acquired by subjective survey on patients. The ultrasonic waves and X-ray examination can reveal the parts of muscular trauma, bones and joints, and fracture. Medical instruments can recognize the situation musculoskeletal pain and related treatment and recovery will be offered. However, after pain is relieved, hotel cleaners often expe...

PurposeHotel Industry is one of the most substantial factors for Tourism Industry. It could provide the necessary substructures for Tourism. Therefore the growth in Tourism industry depends on growth in Hotel industry. Hotel industry had a major growth in recent years in Iran; therefore the purpose of this paper is to explore the customer satisfaction in hotel industry. This paper aims to ident...

OBJECTIVE This study aimed to assess the appropriateness of bed use by determining patients' suitability for patient hotel accommodation and day treatment and by examining timeliness of discharge, and to assess patient and staff views about patient hotels. DESIGN Patients were assessed by a doctor and nurse in terms of an agreed case definition for patient hotel use. Patient suitability was v...

Background: Shift work is vital in hotel businesses as these businesses run 24 h daily regardless of holidays to accommodate customers. The number of shift workers in hotel businesses is expected to increase consistently and it is crucial to study the impact of shift work on hotel workers’ mental health. This study, therefore, aims to examine the association between depression and shift work in...