Smart Revenue Management (SRM) is a project which aims the development of smart automatic techniques for an efficient optimization of occupancy and rates of hotel accommodations, commonly referred to, as Revenue Management. To get the best revenues, the hotel managers must have access to actual and reliable information about the competitive set of the hotels they manage, in order to anticipate ...

With more organizations looking for employees who take initiative and respond creatively to the challenges of the job, engagement and psychological empowerment becomes important at both individual and organizational levels. Engaged employees are generally more satisfied with their work, committed and effective at work. According to the JDR model (Schaufeli and Bakker, 2004), engagement may be p...

A survey of 11 hotels in Hong Kong was carried out to collect three years’ energy consumption data. Regression analysis indicated that gross floor area was a major and statistically acceptable factor in explaining the gas consumption in new hotels. Based on past consumption data and some establishedpollutant emission factors,the amount of sulphur dioxides, nitrogen dioxides, carbon dioxides and...

In this paper we propose a novel query type, termed top-k spatio-textual preference query, that retrieves a set of spatiotextual objects ranked by the goodness of the facilities in their neighborhood. Consider for example, a tourist that looks for “hotels that have nearby a highly rated Italian restaurant that serves pizza”. The proposed query type takes into account not only the spatial locati...

It is essential for hotel companies to evaluate and improve website performance in order to keep and increase their online presence and competitiveness in the marketplace. Based on the relative literature, in this article, the authors adapt the Web Assessment Index (WAI) to evaluate the attractiveness of the hotel websites. This has been validated in other studies in the literature, and measure...

The purpose of this research paper is to determine the service quality of luxury hotels in Odisha using the SERVQUAL approach. The delivery of high quality services is one of the most important and most difficult tasks that any service organization faces due to its unique characteristics such as intangibility, perishability, heterogeneity and inseparability. Service quality is the degree and di...

The present bulletin examines police-recorded assault incidents on licensed premises in the inner-urban areas of Sydney, Newcastle and Wollongong. Findings from this analysis suggest that a small number of problematic licensed premises are associated with a disproportionate amount of violence. In inner Sydney 12 per cent of hotels accounted for almost 60 per cent of all assaults on hotel premis...

BACKGROUND/PURPOSE Intestinal parasitic and bacterial infections constitute a major health issue in developing countries. The present study investigates and assesses infection rates among food handlers with intestinal parasites and microbial agents in luxurious hotels in the Dead Sea area of Jordan. METHODS A total of 901 stool samples were collected from food handlers (35 females and 866 mal...

In today’s world, as online consumers become more price sensitive, less brand loyal and more sophisticated, e-Customer Relationship Management (CRM) and e-marketing becomes a strategic necessity for attracting and increasing consumer’s patronage. This manuscript traces the evolution of e-marketing and demonstrates the relationship between the Web Presence Index (WPI) of the hospitality sector a...

As online tourists are becoming more price sensitive, less brand loyal and more sophisticated, eCustomer Relationship Management (CRM) becomes a strategic necessity for attracting and increasing guests’ patronage. Despite the vital role of eCRM for e-commerce success, its deployment frequently fails or it does not always deliver the expected results. The latter has boosted research, but studies...