The Internet has had a profound influence on innovation practices. Crowd sourcing has tipped the innovation balance from the domination of large corporations towards smaller entities and access to these innovation sources has become an important part of innovation strategy. Customer crowd sourcing, such as MyStarbucksIdea, has opened new avenues of identifying customer needs and trends. Another...

The study presented in this paper examines the fit of total quality management (TQM) practices in mediating the relationship between organization strategy and organization performance. By examining TQM in relation to organization strategy, the study seeks to advance the understanding of TQM in a broader context. It also resolves some controversies that appear in the literature concerning the re...

The limited number of previous empirical investigations of the effect of information and communication technologies (ICT) on innovation focus mainly on the ‘hard’ dimensions of ICT (i.e. firm’s ICT equipment). This paper presents an empirical investigation of the effect of five important ‘soft’ dimensions of ICT at firm level (ICT structure, personnel, skills, strategy, processes) on firm’s inn...