BACKGROUND  In 2005, the University of Calgary entered into a contract to provide library services to the staff and physicians of Alberta Health Services Calgary Zone (AHS CZ), creating the Health Information Network Calgary (HINC). OBJECTIVES  A user satisfaction survey was contractually required to determine whether the new library service model created through the agreement with the Univer...

This article analyses the challenges and tasks of Digital Library. Focus on the library’s internal IT support management and based on the example of Fudan University, the author gives E-Support concept and divides the IT support architecture of digital library into three levels: the reader service and management platform, the library staff IT service platform and the technician service and mana...

purpose: this study examined the performance management component of librarians and library staff using internal valuation models at the central library of astane quds razavi. methodology: this study, based on its nature and the data collection methods, is a descriptive research. the population studied here included public librarians and library patrons at the control library astane quds razavi...

THENAGGING QcxmoivOF WIO DOES wHxr in libraries has been exacerbated in recent years by significant restructuring initiatives, driven by ongoing budgetary pressures and constant technological change. In the study reported here, senior administrators as well as middle managers and frontline librarians in public and academic library settings were asked to describe the nature of organizational cha...

Automation of library services and the use of open source software are essential for efficiency and effectiveness and at a minimal cost, too. Library automation benefits both the library staff and the users as it reduces the level of job stress on the staff and enhances remote and timely provision of up-to-date information to the users. This literature based opinion paper majorly aimed to estab...

upon how his strategies and recommendations might be different for different types of library systems. For example, the goals, missions, and user groups are different for a public library than they are for an academic library. Still, some of Huber’s ideas are very controversial and thought provoking. Strategy 10, for instance, discusses alternatives to traditional selectors for collection devel...

This article aims to provide a baseline for future studies on the provision and support for the use of digital or electronic information services (EIS) in further education. The analysis presented is based on a multi-level model of access, which encompasses access to and availability of information and communication technology (ICT) resources, access to and availability of EIS resources, and th...