Due to the increasing importance placed on customer equity in today's business environment, many companies are focusing notion of loyalty and profitability increase market share. Building a successful Customer Relationship Management (CRM), company starts from identifying true value because can provide basic information spread more targeted personalized marketing. In this paper, lifetime (CLV) ...

The fast emergence of Internet as a media to distribute digital information goods created many new opportunities for the packaging and pricing of these goods. The pricing of information goods introduces a challenge since the cost structure of information goods differs from that of conventional physical goods in that they can be costly to introduce but are relatively cheap to reproduce. The bund...

paying attention to customers is necessary for continuing operation in competitive markets today. through customers’ satisfaction, organizations can reduce production costs and increase their revenues. customer relationship management can help the managers and organizations with establishing a constructive relationship with customers and maintaining them. therefore, developing and deploying an ...

We consider the problem of pricing items in order to maximize the revenue obtainable from a set of single minded customers. We relate the tractability of the problem to structural properties of customers’ valuations: the problem admits an efficient approximation algorithm, parameterized along the inhomogeneity of the valuations.

the current study aims to identify the effective factors and barriers to loyalty in electronic banking services in the private banks customers. for this purpose, a survey was done with a questionnaire sampling from 420 customers of private banks in golestan province, who have used electronic banking services in 2011. the results indicated that seven factors including preference, customer satisf...

Customer Relationship Management generally uses the value of customers to allocate marketing budget. But marketing interventions generally change the customer behavior, turning upside-down the customers ranking based on their initial valuations and making the budget allocation suboptimal. Rational Managers should allocate the marketing budget to maximize the expected net present value of future...

in today’s quality- based competitive world, known as knowledge age, customer attraction is of ultimate importance. in respect to the slogan “customer is always right”, customer relation management is the core of an organizational strategy playing an important role in four aspects of customer identification, customer attraction, customer retaining, and customer satisfaction. commercial organiza...