A transition from a product or technology oriented software company to a service-oriented company with a systematic IT service management is a major change that causes headache for many quality managers. Unfortunately often, this change is seen as a massive tool project but customers and staff are forgotten during the change. In this study, we aim at creating a service management framework that...

Initially hailed as a miracle crop for biofuel production, Jatropha has recently attracted criticism for competing with food production, causing adverse biodiversity impacts, and jeopardizing land access by rural populations in tropical countries. This paper analyzes the contested development of Jatropha biofuel sector in Tanzania by anchoring two new concepts of 'organizational models' and 'in...

Executive Overview Service firms that are global players benefit primarily from their ability to manage their proprietary knowledge—assimilating new knowledge from around the world, building new knowledge through the interaction of professional employees, and disseminating knowledge effectively throughout the firm. Centers of excellence represent the best practice of managing knowledge. Formall...

The Roland Berger Professor of E-Business and IT Dean of Technology and E-Learning INSEAD Fontainebleau, France/Singapore Critical for Business Competitiveness I today’s world, Information Technology (IT) forms the backbone of industries such as banking, airlines, and publishing, and is an increasingly important value-adding component of consumer products such as television sets, cameras, cars,...

Non-IT organizations increasingly rely on IT to achieve both operational excellence and strategic competitiveness. IT employees play pivotal roles in helping non-IT organizations realize the potential of IT. Yet, the turnover culture within the IT profession has posed challenges to organizations. How to effectively manage and retain IT human capital has become a critical issue. The current stud...

The Effect of Commercialization Knowledge-based Ideas on Enhancement Technological Capabilities the Agricultural Companies located in Mazandaran Science and Technology Park: Mediating Role Organizational Development Excellence

Operational excellence is generally known as a management system integrated across critical functions that is geared towards continually improving operational performance. Functional areas such as health, environment and safety, quality and human resources are the focus of many corporate-wide operational excellence programs. Operational excellence also focuses on improving areas such as custome...

Knowledge management is regarded as one of the most fascinating and controversial subjects of business management; and its application scope is extending in the same way as other fields of management. Nonaka and Takochi (1995) proposed a model which resulted in novel transformation in knowledge management. Though the subsequent complementary studies and investigations enriched the concept, but ...