Case studies of the organizational implementation of traditional business computing have often emphasized the importance of context in research design and data analysis. The emergence of computing phenomena that pervade different contexts within and even beyond the organizational boundary suggests the need to disaggregate the notion of context to allow for finer levels of contextual analysis. I...

Success factors for measurement programs as identified in the literature typically focus on the ‘internals’ of the measurement program: incremental implementation, support from management, a well-planned metrics framework, and so on. However, for a measurement program to be successful within its larger organizational context, it has to generate value for the organization. This implies that atte...

Employees are the most important factor in the success and failure of any organization. The airline industry is a service industry that sells seats to its passengers therefore employees motivation towards their job plays a very important role in serving the customer’s needs. This study focuses on the impact of employee motivation and its components e.g. work environment, pay and benefits, manag...

High failure rates continue to be reported for organizational change projects in general and mergers and acquisitions in particular, with the failures most often attributed to cultural incompatibilities or other people-related issues. The article identifies factors believed to be contributing to this situation, which mean that organisations are often inadequately prepared for the challenges of ...

Protecting corporate assets, both the physical and the digital is a major concern for managers. Managers seek ways to encourage employees to adhere to and follow organizational security policies to protect not only the organization as a whole but also the employee and the customer as well. Part of the reason existing security measures fail is because employees fail to follow organizational secu...

Real-time business intelligence (BI) plays an important role in enabling the “real-time enterprise,” and as such has received a lot of attention in the practitioner literature in recent years. However, academic research on real-time BI and its role in improving overall organizational agility is scarce today. Most research on the real-time phenomenon has focused on technological, as opposed to o...

This paper presents a critique of the normative, buyer-supplier literature and in addition suggests that the more empirically-based literature needs to expand its scope of attention beyond its traditional confines of attention. Four main deficiencies are identified within much of the existing buyer-supplier literature. Firstly, collaborative buyer-supplier theories fail to discriminate sufficie...

The cost of information technology project failures or poor performance is unacceptably high due, in part, to a lack of knowledge sharing from project to project. Insufficient knowledge sharing leads to intellectual capital loss, rework, skills deterioration, and repeated mistakes that increase project costs leading to failure. Knowledge exists at both the organizational and project levels; env...

Although medical error reporting has been studied, underreporting remains pervasive. The study aims were to identify the organizational factors with the greatest perceived effect on error reporting and to determine whether associations differ for management and clinical staff. A total of 515 637 respondents from 1052 hospitals completed the Hospital Survey on Patient Safety Culture. Nine organi...