We suggest that insufficient attention to BPO governance is the main reason BPO relationships fail to deliver value. We present a governance model that increases the odds of BPO success. It is based on the premise that three key requirements of the outsourced process—its interdependence with other processes, its complexity, and its strategic importance to the enterprise—should determine three k...

Outsourcing, Public Input Provision and Policy Cooperation This paper concerns public input provision as an instrument for redistribution under international outsourcing by using a model-economy comprising two countries, North and South, where firms in the North may outsource part of their low-skilled labor intensive production to the South. We consider two interrelated issues: (i) the incentiv...

The primary purpose of the study is to investigate the variables that influence organizational decision making on global IT outsourcing. From an adoption of innovations perspective, attributes related organizational characteristics, outsourcing characteristics, outsourcing supplier characteristics, industry characteristics, customer relationship, and external forces are presented and discussed....

What is the role of a firm’s internal social relations between business departments and IT unit for the success of its IT outsourcing relationship? In this paper, we propose that the relationship between business and IT of a firm is crucial for achieving effective outsourcing management and for enabling the vendor to deliver the services as demanded. Since the business side of the client firm r...

The growth in the importance of IT outsourcing arrangements combined with the rate of failure of such arrangements makes it imperative to address issues of contracting in the IS literature. In this work, we examine the contract directly and show how the costs stipulated in the contract affect the nature of the outsourcing relationship. The work develops a mathematical model of IT outsourcing co...

The key objective of this paper is to identify and analyse critical failure points that may prevent potential innovations introduced by an outsourcing service provider. The paper applies the service blueprinting method as a tool for systematic description and analysis of an industrial outsourcing process. The main benefit of the service blueprinting technique is that it makes the service provis...

Oil production optimization is one of the main targets of reservoir management. Smart well technology gives the ability of real time oil production optimization. Although this technology has many advantages; optimum adjustment or sizing of corresponding valves is still an issue to be solved. In this research, optimum port sizing of inflow control devices (ICDs) which are passive control valves ...

IT outsourcing is a well established business practice but is still challenging for organisations due to the difficulty in managing the complexity of ICT and the relationship between the client organisation and the outsourcing vendor. There has been a lack of large scale studies on IT outsourcing which focused on the Australian context and considered a range of organisations including SMEs. Thi...

We consider a contract manufacturer that serves a limited number of outsourcers (customers) on a single capacitated production line. The outsourcers have different levels of demand uncertainty and the contract manufacturer faces the question how to allocate the contractual capacity flexibility in an optimal way. The contractual capacity flexibility is a contract parameter that sets the amount o...