As chief experience officer for a trust, Annie Laverty is unique in the NHS holding board level responsibility improving staff and patient experience. She tells Jacqui Wise about using real time feedback to improve quality safety of care.

In the Jan/Feb 2006 issue of JAMIA, Weingart et al., in their article, “Who uses the patient Internet portal? The PatientSite experience,” offer an interesting perspective on the implementation of a patient portal called PatientSite. They describe the results of patient access to the features of the system and the demographic and clinical profile of its enrollees. Furthermore, this is one of th...