In recent years, Malaysian government has increasingly benefited from information technology to enhance their services, known as electronic government (egovernment). However, despite considerable investment, citizens’ adoption rate is still not as expected. Tax e-filing system is one of the critical e-government services, which assists taxpayers in filing their tax returns electronically each y...

INTRODUCTION In 2004, a community-based health insurance (CBI) scheme was introduced in Nouna health district, Burkina Faso, with the objective of improving financial access to high quality health services. We investigate the role of CBI enrollment in the quality of care provided at primary-care facilities in Nouna district, and measure differences in objective and perceived quality of care and...

This research examines the interrelationships of trust, brand awareness/associations, perceived quality and brand loyalty in building Internet banking brand equity. The model was based on data from customers using online banking (customers of an international bank) using the PLS technique. The results suggest that perceived quality and brand loyalty are more important to explain the Internet ba...

Today, the relationship between health-related quality of life at school (general satisfaction, relationships with teachers, negative emotions), body mass index with stress is challenging issues in domain of health and psychology. This study aimed to determine the perceived stress and its relationship with body mass index, general satisfaction, relationship with teachers, negative emotions. Dur...

BACKGROUND The purpose of this study was to examine relationships of both perceived autonomy and perceived complexity of care with career satisfaction. METHODS This secondary analysis used 3 consecutive surveys of family physicians, internists, and pediatricians from the Community Tracking Survey. Two-way analysis of variance assessed interaction effects of perceived complexity of care and pe...

Security and trust aspects, perceived as difficult to quantify, have been neglected in various service interactions. However, factors related to security and trust are in fact crucial in the overall value of service quality. A security ontology that enables a quantification of risks related to the usage of Semantic Web services in enterprise information systems was created to meet users’ requir...