The proportion of zero defect (ZD) outputs is as an integral characteristic a zero-inflated (ZI) process or high quality process. Different ZI processes can almost equally satisfy the same USL number defects but they produce substantially different proportions ZD products. application conventional method for capability evaluation fails to discriminate these because in method, evaluated taking i...

The impact of information technology on improving the productivity of knowledge and information-intensive work has been mixed. Prior research has primarily focused on the impact of IT spending on firm-level performance. To further this line of research, it is necessary to understand the operational and process-level changes, and isolate the impact of IT application usage on process-level capabi...

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