The maturity of employee knowledge management is a systematic effort to develop, promote, and apply knowledge of organizations in order to achieve success and goals that can have a significant impact on the quality of services as well as the development of organizational innovation. The present study deals with the assessment of personnel’s knowledge management maturity and the instructiona...

Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework...

Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework...

Detecting and fixing defects are key activities in a testing process, which consume two kinds of skill sets. Unfortunately, many current leading software estimation methods, such as COCOMO II, mainly estimate the effort depending on the size of software, and allocate testing effort proportionally among various activities. Both efforts on detecting and fixing defects, are simply counted into sof...

In order to enhance their global business performance, organizations must be careful with the quality of their information since it is one of their main assets. Analogies to quality management of classical products demonstrate that Information Quality is also preferably attainable through management by integrating some corresponding Information Quality management activities into the organizatio...

This study puts forward a generic and comprehensive costing framework for software projects that aims for simplicity. This is achieved by integrating commonly used CMMI (Capability Maturity Model Integration) and PMBOK (Project Management Body of Knowledge) costing concepts in a broader organizational context. The costing framework comprises three layers: costing targets, costing activities, an...

Nowadays there are more than thirty maturity models in different knowledge areas. Maturity model is an area of interest that contributes organizations to find out where they are in a specific knowledge area and how to improve it. As Information Resource Management (IRM) is the concept that information is a major corporate resource and must be managed using the same basic principles used to mana...