The QFD Quality Function Deployment technique large scope of application, has in this article, an approach based on how it is connected within the Technological Management Tools (TM Tools) range elected by the authors. Market Analysis, Technology Forecast, Benchmarking, Teambuilding, Networking, Creativity, Change management and others tools, depends strongly for its success. Employees involvem...

The purpose of this paper is to apply a fuzzy quality function deployment (QFD) approach to prioritize knowledge management (KM) solutions for an international port in Taiwan. First, the paper examines house of quality (HOQ) matrices to facilitate handling of the ‘what’ (i.e., KM requirements) and ‘how’ (KM solutions) aspects of the QFD problem, and proposes procedures for the use of a fuzzy QF...

In this paper a model based QFD (MB-QFD) is introduced, and the different representations for design analysis of complex systems are discussed. Sensitivity analysis is a useful tool for trade studies and to achieve an overview of the importance of different aspects of the design. The introduction of an hierarchical aggregated design influence matrix greatly improves the ability to handle large ...

We present in this paper an approach to requirements specification based on quality function deployment (QFD). We discuss how techniques like QFD with accompanying tool-support can contribute to the development of high quality requirements models that are the basis for information systems that are perceived as valuable by the stakeholders of the systems. Based on the practical application of th...

The main goals of this research are to determine customers’ requirements from hotels based on TripAdvisor and the technical capabilities fulfill requirements. Latent Dirichlet Allocation (LDA) used in is method customer review TripAdvisor. An output LDA as input Voice Customer (VOC) quality function deployment (QFD). A hotel selected be a case study for implementing integration QFD. Questionnai...

Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization. QFD aims to maximize customer satisfaction; however, considerations such as cost budget, technical difficulty, etc. limit the number and the exte...

Quality function development (QFD) is a planning tools used to fulfill customer expectation and QFD is a systematic process to translating customer requirement (WHATs) into technical description (HOWs). QFD aims to maximize customer satisfactions related to enterprise satisfaction. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the r...

Software-Produkte entsprechen häufig nicht den Erwartungen der Kunden. Die Japaner haben v. a. in der Automobilindustrie mit Hilfe des sogenannten Simultaneous Engineering infolge der hierdurch verbesserten Kundenorientierung bedeutende Marktvorteile erlangt. Beim Simultaneous Engineering werden, ausgehend von den Kundenwünschen, über eine interdisziplinäre Gemeinschaftsarbeit im Unternehmen Pr...