In today’s information age companies will live and die by information. This information is the fuel that drives the business engine. As more and more data is collected, the reality of a multichannel world that includes e-commerce, direct sales, call centers and existing systems sets in. Bad data is affecting companies at an alarming rate and the dilemma is clear: how can a company ensure that i...

The purpose of this article is to examine the theoretical foundations of e-service quality and develop a conceptual model for it. Even though e-service quality has increasingly attracted the attention of researchers, the existing research in this area is mostly focused on identifying quality dimensions of e-services without any deeper attention to the mechanism behind the quality perception. Th...

After Taiwan governments implement it’s egovernment portal (MyeGov, www.gov.tw) in 2002 as a means of delivering better information services and resources, building quality service that encourage citizen uptake is becoming an increasing challenge. This paper addresses this issue and examines the quality divide cause by the cognitive difference between users and administrators of the egovernment...

Purpose – The purpose of this paper is to examine quality satisfaction between transactional and relational customers in e-commerce, and it also explores the moderating effect of perceived control and perceived enjoyment on quality satisfaction. Design/methodology/approach – Multivariate analysis of variance and two-way ANOVA were conducted to test the study hypotheses. The samples include 470 ...

Workflow management systems (WfMSs) have been used to support various types of business processes for more than a decade now. In ecommerce processes, suppliers and customers define a binding agreement or contract between the two parties, specifying quality of service (QoS) items such as products or services to be delivered, deadlines, quality of products, and cost of service. Management of such...

In recent years, the development of e-commerce market is facing a more serious crisis of trust than the traditional market, because e-commerce has the characteristics as global and virtual. In this paper, the author makes qualitative analysis of the E-commerce logistics trust degree based on network economic security perspective. The network shopping has put forward higher request to the logist...

With the high-speed development of China's Internet, e-commerce and network information communication make consumers on product quality of service have a more clear understanding. The competition of network sales market brought the traditional automobile sales and services the unprecedented pressure. This paper analysis the theories about customer satisfaction model both in China and abroad. Al...

The main goal of this study is to investigate the link between information quality and the customer's willingness to pay for it. We propose that the level of product homogeneity affects the consumer’s purchase. This study hypothesizes that consumers tend to choose the lowest price when purchasing homogeneous products, regardless of the quality of information provided on the web site. In contras...

We describe a new approach to managing information quality (IQ) in an e-Science context, by allowing scientists to define the quality characteristics that are of importance in their particular domain. These preferences are specified and classified in relation to a formal IQ ontology, intended to support the discovery and reuse of scientists’ quality descriptors and metrics. In this paper, we pr...

The present research-in-progress makes significant contribution to the research in the e-enabled supply chain management (eSCM) area by extending the DeLone and McLean information systems success model and e-commerce success model to an eSCM success model. It also extends the earlier Mahmood et al. (2005) eSCM success model by incorporating the service quality construct introduced in the DeLone...