نتایج جستجو برای: relationship quality
تعداد نتایج: 1264631 فیلتر نتایج به سال:
This paper presents an approach integrating data quality into the business intelligence chain in the context of customer-relationship management (CRM) applications at EDF (Electricité de France), the major electricity company in France. The main contribution of this paper is the definition and instantiation of a generic multi-dimensional star-like model for storing, analyzing and capitalizing d...
Logistics customer service is an important factor in the success of supply chain management. The aim of this study is to propose a novel approach for customer service management. For the improvement of logistics service operations, the proposed method integrates quality function development (QFD), fuzzy extended analytic hierarchy process (FEAHP), and multi-segment goal programming (MSGP). The ...
Research-in-progress concerned with an investigation of the impact of service technologies on boundary-spanning personnel (BSP) and the implications for the interaction with the end customer is presented in this paper, with specific attention given to the development of the data collection protocol. The associated research project seeks to investigate the interplay between technology use, emoti...
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