The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that may occur in this document. This specification does not describe any program or product which is currently available from Digital Equipment Corporation. Nor does Digital Equi...

andApplied Analysis Hindawi Publishing Corporation http://www.hindawi.comVolume 2013 ISRNAppliedMathematics Hindawi Publishing Corporationhttp://www.hindawi.comVolume 2013Hindawi Publishing Corporationhttp://www.hindawi.comVolume 2013International Journal of

the purpose of this research is to explore the relationship between after sales service quality and customer satisfaction in informatics services corporation. based on available literature review and guidance of professors and expert people, after sales service elements were identified, which are contact, responsiveness, personnel efficiency, system/product efficiency, system availability, cust...