Constant developments of technology and increases in labor costs are the two major reasons for the creation and continuous evolvement of technology-based self services. Consumers’ technology readiness should be taken into account in predicting the perception and behavior of potential consumers towards Self Service Technologies. An empirical study of consumers’ readiness to use technology based ...

Innovations in technology and service design have increasingly enabled firms to incorporate self-service technology to augment or substitute for " traditional " employee-provided service channels. Although it is clear that self-service can reduce cost, less is known about how customers utilize self-service channels in a multi-channel service delivery system and the resulting impact on firm perf...

The generalization of Internet continues to grow unabated, especially with the rapid adoption of mobile and fixed networks connecting a myriad of devices at home and in business. This allows the acquisition of more services at low costs. In the future, anyone with any kind of devices at any time will be able to access any type of service from anywhere. New rapid and profitable methods for servi...

Self-organization and cooperation of agents in open societies play an important role in the success of the service discovery process. Self-organization allows agents to deal with dynamic requirements in service demand. Moreover, in distributed environments where service discovery is carried out by agents that only have a partial view of the system, cooperation with neighbors is a key issue in o...

With the rapid increase in complexity of software systems and applications, it becomes necessary to consider alternative designs and management techniques that are based on strategies used by biological systems to deal with complexity, heterogeneity and uncertainty. The approach is referred to as autonomic computing. In this paper, we present policy engine based approach to achieve self-deploym...

1. Is the question posed by the authors new and well defined? 2. Are the methods appropriate and well described, and are sufficient details provided to replicate the work? 3. Are the data sound and well controlled? 4. Does the manuscript adhere to the relevant standards for reporting and data deposition? 5. Are the discussion and conclusions well balanced and adequately supported by the data? 6...

Excellence Synergic Index (ESI) is a new method for the excellence measurement. This technique is a causal method. ESI method was developed for studying the relations and interaction of excellence criteria and organizational pathology. By “ESI”, it is possible to measure the performance excellence of any service enterprises, to diagnosis organizational pathos and to propose problem-solvin...

One major challenge of software systems is change. Self-adaptive systems deal with this challenge by enhancing computer systems with the ability to automatically adapt themselves to changing conditions. For complex, service-oriented systems that typically depend on several distributed services and run in a highly dynamic environment, featuring autonomic capabilities is vital. Web service compos...

Web services are self-describing, self-contained applications that can be published, located, and invoked through common web protocols. Self-descriptions are in fact a form of metadata that provide details on the services offered. Semantic web services are, thus, an extension of such metadata-based descriptions to richer ontology-based description semantics. This paper provides an account on th...