in this paper an attempt has been made to show how information technology (it) is used as a strategic tool to meet competitive advantages and how it is rapidly becoming a necessary ingredient for achieving quality within the service industry. an in-depth review of information requirements for service sectors has been made and the possible relationships between it and typology of service organiz...

Disaster management is a multifaceted process aimed at minimizing the social and physical impact of these large-scale events. In this paper, we propose a quality-mind assuring approach in which web services are discovered, composed and executed considering both functional and QoS requirements. We prescribe a QoS management framework that defines fundamental principles, concepts and mechanisms w...

Electronic intermediaries play an important role in many Web-based electronic markets, adding value for participants by offering services such as matchmaking and trust. This paper presents an economic model of intermediation where the intermediary offers services to two types of actors: consumers and providers. When consumers are heterogeneous, differentiated on their willingness to pay for int...

The use of technology to manage participation in the quality health services needs be carried out produce relevant, valid and accurate assessments service quality. Not all Primary Clinics have standards evaluation data for using information (via electronic media). This is crucial evaluating clinic development, upgrading status Main Clinic, improving methodology used adopts eParticipation framew...

Background: Organizational commitment and its significant impact on the job satisfaction and performance has been the subject of many studies. Regarding the importance of organizational behavior and its role in service quality, the purpose of this study was to explore the relationship between nurses’ organizational commitment and hospital services in order to improve its qu...