introduction: the rapid increase in health costs across the world has forced governments to use insurance programs. uncontrolled costs would reduce the financial ability of insurance organizations in providing services. abuse of health insurance wastes 3-15% of the health budget annually. this study was conducted to determine cases of violating the rules and regulations of medical services insu...

the aims of this study were to assess the demographic and some epidemiological features among patients of kerman emergency services. the research was a cross-sectional study and conducted in 30 days period (2001 feb.). the questionnaires and a checklist were used for data recollection. six hundred sixty 660 patients, (480 males and 180 females.) participated in this study. the average of subjec...

recent growth and developments in internet and electronic services play a significant role in banking industry all over the world especially in iran. it caused an intensive competition between governmental and non- governmental banks in the field of using e-banking services in a way that each bank attempts to attract more customers using high-quality e-services. ways of delivering services, qua...

introduction: one of the most important factors affecting the future survival of organizations is identifying and meeting the increasing needs and demands of patients in order to provide high quality health care services. the aim of this study was to identify factors affecting the selection of milad hospital, iran, by patients based on combined marketing factors. methods: the present analytical...

introduction: outsourcing in health care sector is a cost-effective strategy that can lead to increased quality of services provided to patients. the aim of this study was to determine the types of outsourced services in educational hospitals in isfahan and to investigate the viewpoints of managers about the impact of outsourcing. methods: this descriptive survey was carried out in 2010. resear...

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purpose: this research is to present a plan to improve information services in libraries of islamic of azad university, so that more proper services can be presented to the university community through studying the processes. methodology: this research is descriptive survey. the target population includes 75 central, main units of libraries. collecting information tool is a questionnaire with 3...

nowadays, managing the relations between customers is a fundamental necessity in activities leading to the promotion in the chain of an organization. in fact, customers satisfaction and quality of services are considered as the vital issues in most industries and services. after-sales services will also become more important in near future in iran and the survival of domestic automobile industr...