In their quest for perfection and achieving organizational objectives, a large number of organizations are now in the process of adopting and implementing various quality improvement methodologies such as Total Quality Management (TQM), Total Quality Control (TQC), Statistical Process Control (SPC), and Six Sigma across all functional departments within the organization. Organizations have foll...

Six Sigma provides an effective mechanism to focus on customer requirements, through improvement of process quality. In the Global Engineering Development Center of Tata Consultancy Services (TCS – GEDC) at Chennai, India, Six Sigma projects are being carried out with the objective of improving on time delivery, product quality and in-process quality. This paper describes the application of the...

This paper presents an integrated ANP and DEMATEL technique applied to identify and prioritize Six Sigma projects for healthcare companies. identify the most representative Six Sigma projects and their priority. First, the Six Sigma evaluation structure is determined; then DEMATEL (Decision Making Trial and Evaluation Laboratory) is applied to calculate interrelations among healthcare criteria....

there has been considerable number of papers published related to six sigma applications in manufacturing and service organizations. however, very few studies are done on reviewing the literature of six sigma in all the areas including manufacturing, construction, education, financial service, bpos and healthcare etc. considering the contribution of six sigma in recent time, a more comprehensiv...

The present paper discusses the results of a research project going on at Politecnico di Milano, aiming at analysing the idiosyncrasies of Six Sigma implementations in Italian companies. In particular, the project addresses the following research questions, regarding the approach of Italian companies towards Six Sigma: are Italian companies implementing Six Sigma exactly as it was originally co...

There has been considerable number of papers published related to Six Sigma applications in manufacturing and service organizations. However, very few studies are done on reviewing the literature of Six Sigma in all the areas including manufacturing, construction, education, financial service, BPOs and healthcare etc. Considering the contribution of Six Sigma in recent time, a more comprehens...

This research examines the application of the Six Sigma methodology to a business problem that emerges with an information technology (IT) solution as the best alternative. A Time/Leave Reporting Process, which supports the payroll function, is investigated using Six Sigma methodology. This case application serves to demonstrate the Six Sigma approach to business process problem solving. One ad...

Purpose-The purpose of this paper is to propose a robust ‘observation’ procedure drawn from the social science research literature for adoption in a Lean Six Sigma project setting. A case study illustrates the application of the proposed observation procedure in a Lean Six Sigma project undertaken in a European airport to improve process speed and reduce variability. Design/methodology/approach...

Six sigma is new to construction sector and this philosophy is to reduce the defects in the construction. The aim of this study is to evaluate Six Sigma as a process improvement method within construction sector. In order to improve the process in construction it is important to understand the factors affecting the construction process and analyze the factors for the construction improvement. I...