Abstract The sludge treatment reed bed is a sustainable sewage management technology that offers promising dewatering and stabilisation, due to its low energy labour requirements, minimal operating maintenance costs. Despite numerous existing studies increasing applications of in both developed developing countries, the lack standard system configurations regimes led several operational problem...

Glenn Stevens for helpful comments. The views expressed are those of the author, and not necessarily those of the Reserve Bank of Australia.

The stabilisation of innovative technology depends on reconciling technological requirements and user behaviour. This can be achieved by adjusting the technology to the users, by configuring the user, or by a combination thereof. This paper evaluates different strategies in a case of service innovation: the substitution of conductors with self-service machines in the Amsterdam tramways around 1...