The purpose of this article is to describe the results of a clinical trial in which telephonic case management was evaluated as a supplement to substance abuse treatment. An interactive voice response system (IVR) was developed by the research team for use in the case management of randomly assigned participants in a clinical trial research project. The features of the software program facilita...

The communications development requires interaction between converging heterogeneous technology environment, with quality and continuity of services to remain competitive. The full implementation of the Future Internet concept implies in the necessity to operate among heterogeneous technology platforms with continuity of QoS (Quality of Service), what leads to the necessity of an innovative bus...

Protection of society against natural and man-made disasters is high on the societal and political agenda. Effective crisis management is more important than ever. Nowadays, crisis organisations depend crucially on reliable telecom services, and unexpected failure of telecommunication may have serious consequences. In order not to be caught unprepared, crisis organisations should therefore perf...

One peculiarity of todays telecommunication systems is their tremendous heterogeneity which is mainly owed to their historical, evolutionary development and perpetual introduction of new devices and technologies. This makes it hard for a programmer / system designer to integrate many (sub-) systems into one application and to provide “flexible services”1 . In this paper we will emphasize the ne...

Because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. A multidimensional measurement model (MS-Qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...